Dental Clinic
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Our Dental Clinic is now in its eleventh year of operation as a volunteer run facility. Apart from two paid managerial staff members, the clinic’s services are provided entirely by volunteer dentists, hygienists and dental students.

DENTAL CLINIC MAIN  |  OUR SERVICES  |  BACKGROUND

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Our Services

The VNHS Dental Clinic operates on a walk-in basis. Our services are emphasized on people under ministry and its programs, Indigenous status and low-income people.

Others

Financial Policy:

Although we are Non-Profit, we are not legally considered “FREE”, as we collect from Native Status, Ministry, Other Dental Plans and we are accepting donations from patients who meet our internal suggested fee schedule.

Donations:

Donations are NOT mandatory; however, they are a way to help us to provide our service and keep a high standard of care in our facility.

Income Assistance:

It should be noted that we treat patients on income assistance who are turned away from other clinics once their limit runs out, or who cannot afford to be seen elsewhere where they are asked to pay the difference between the Standard Fee Schedule and the Ministry fee schedule.

Patient screening process based on:

Canadian triage & Acuity Scale (CTAS) is a tool that enables Emergency Department Nurse/coordinators to: Triage patients according to the type and severity of the presenting signs and symptoms and ensures that the sickest patients are seen first when capacity has been exceeded and to ensure that a patient's need for care is reassessed while in the Emergency Department.

Pain Priority Clinic:

The patients will be assessed and will be seen based on the urgency of the visit.

Patient's responsibilities:

  • Proof of ID: proof of ID will be required for clinic purposes. Please make sure that you bring your care card number, status number and any other ID that grants you with any type of dental coverage to your visit.
  • It is the patient’s responsibility to BRING a translator during the visit.

Waiting time:

We are not able to provide an exact treatment time for each patient/treatment. It is the patient responsibility to plan his/her day according to his/her expected needs.

Medically Compromised Patients

Medically Compromised Patients may be refused without a full medical history including medications and written or verbal consent from their family doctor.

Treatment Completion:

The patient is responsible for finishing any work we have begun. Our services are based on emergency treatments and therefore the patient needs to look for further treatment that is not provided in our office.

Patient Expectations:

DELETION we would like to request that you keep your expectations to just one tooth area per visit please.

Bicycle storage & Pets:

It is the patient's responsibility to look after their pets and locked his/her bike on the street. Our facility is NOT ABLE TO PROVIDE any storage/holding space for it.

Non-Treatment:

The clinic staff and dentists reserve the right not to treat anyone for any reason. We are not able to commit to our services to un-reasonable patient’s demands.

Waiver and Indemnity Agreement:

Patients are required to sign a waiver release and indemnity agreement (part of the medical history) to waive any and all claims against the clinic or its officers, directors, agents, dentists, volunteers, officials, employees from any and all liability, loss, damage, expense, injury due to any cause whatsoever, including, without limitation:

Complaints:

Should be directed to our Dental Office Manager. If a situation cannot be resolved within our dental department, it will be referred to the appropriate instance within the Society.

Hygiene Services:

Cleaning services are by appointment, you will need to see one of our Dentists if your cleaning was done more than 12 months ago.

Impacted Wisdom teeth OR 3rd Molar Extractions:

Some cases can be done at the office. There are few cases that a referral to a specialist will be needed. Please make sure that we have your contact information to process the referral.

 

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